Contact
Have a question about an order, installing a product, or something that isn’t working? The Framerope team is happy to help.
Email us
We usually reply within 1–2 business days. Messages sent on weekends or holidays may take a little longer.
To help us answer faster, please include
- The email address you used at checkout
- Your order number (it is in your confirmation email)
- The name of the product and a short description of the problem
- Your Premiere Pro version and operating system, plus a screenshot of any error message
Good to know
All sales are final, as explained in our Terms & Conditions and Refund Policy. We are still glad to help with installation, setup, or resending a download link or file.